It takes an average of 24-48 hours to process your order and hand it over to our shipping provider's sorting center. Once your order has been processed by our shipping department, we are unable to make any changes (including the address). We only ship to the address you entered at checkout. If you have any questions, please email us.

If you entered an incorrect address, please wait for your order confirmation via email. Once you confirm that the address you entered is incorrect, please inform us via email to kyle.genuinerc@gmail.com. If the address you entered is incorrect, we can change it within 24 hours. No refunds will be given after 24 hours.

We provide 3-7 day fast shipping, ensuring that your order arrives quickly and safely to your doorstep.

Absolutely! Our website uses the latest encryption technology to ensure that your payment and personal information are secure throughout the checkout process.

Yes, once your order is shipped, you will receive a tracking number so you can easily monitor your package's journey until it reaches you.

We offer a 100% money back guarantee if you receive the product defective or damaged. You have 30 days to return the product to us and receive a full refund. You must return the product at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on returned packages. Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.

Absolutely! We are here for you! Please email us at kyle.genuinerc@gmail.com and we will be happy to help you.